Terms and Conditions
TERMS AND CONDITIONS
Welcome to Queen Equestrian®️. By accessing our website and/or placing an order (in-store or online), you agree to be bound by the terms and conditions outlined below. Please also review our Privacy Policy to understand how we manage your personal information.
1. SHIPPING AND HANDLING
• Orders and returns will be processed within 1-3 business days.
• Delays may occur during busy periods. If you have any questions, please contact us at queenequestrianclothing@gmail.com.
1.1 Shipping Times
Within Australia:
• Standard: 2-5 Business Days
• Express: 1-3 Business Days
International Orders:
• Flat Rate: $35 AUD worldwide
• Express Shipping: 4-7 Business Days
Note: Once an order has been dispatched, Queen Equestrian®️ cannot control delivery times or guarantee against delays. However, we’ll assist if your order goes missing—please contact us via email.
1.2 International Taxes
International orders may incur taxes or customs duties upon arrival, depending on the recipient’s country. These charges are the customer’s responsibility and must be settled before delivery.
2. RETURNS POLICY
To be eligible for an exchange or refund for change of mind or incorrect size:
• Items must be returned within 7 days of receipt.
• Items must have all tags attached and be unworn and unwashed.
• Customers are responsible for return shipping costs.
• Refunds will be processed within 28 days of receiving the returned item.
Non-Returnable Items:
• Caps, hats, gloves, and socks (for hygiene reasons).
Refund Process:
• Approved refunds will be credited to your original payment method.
• Refunds may take several business days to appear in your account.
Sale Items:
• Sale items are final sale and are not eligible for refunds or exchanges.
Return Address:
PO BOX 8, Round Corner NSW 2158, Australia
Contact: queenequestrianclothing@gmail.com
3. NO COMMERCIAL USE
This website is for personal, non-commercial use only. You may not:
• Modify, copy, distribute, or exploit site content.
• Use any content for advertising or revenue generation without express written permission.
4. LIABILITY
• We are not liable for indirect or consequential loss, including loss of profits, goodwill, or business opportunities.
• Our liability is limited to the extent permitted by Australian Competition and Consumer Act 2010 (Cth).
5. INTELLECTUAL PROPERTY
All content on this website—including text, logos, graphics, and product designs—is the property of Queen Equestrian®️ or used under license.
• You may not reproduce, modify, or distribute content without prior written consent.
• Unauthorized use may result in legal action.
6. PRIVACY POLICY
We collect Device Information and Order Information to improve our services and process transactions.
We use your information to:
• Process orders and payments.
• Communicate with you.
• Screen for fraud.
• Deliver marketing communications (when applicable).
Third-Party Services:
We share necessary information with trusted third parties (e.g., Shopify and Google Analytics) to process payments and analyze site usage.
You can opt out of targeted advertising via:
• Facebook: Ad Preferences
• Google: Ad Settings
Your Rights:
Australian residents can request access to, correction of, or deletion of personal data by contacting queenequestrianclothing@gmail.com.
7. USER CONDUCT
Users may not:
• Violate laws or regulations.
• Upload malicious software.
• Harass or defame others.
• Attempt to gain unauthorized access to site data.
Violation of these terms may result in termination of access.
8. MODIFICATIONS TO TERMS
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be published on this page, and continued use of the site constitutes acceptance of these changes.
9. GOVERNING LAW
These Terms are governed by the laws of Australia.
10. CONTACT US
For any questions or concerns, please contact:
• Email: queenequestrianclothing@gmail.com
• Mail: PO BOX 8, Round Corner NSW 2158, Australia
Thank you for choosing Queen Equestrian®️—where style, quality, and passion come together.